Deposits & Payments

• A 50% deposit is required prior to the commencement of any project.

• The remaining balance is payable in full before the delivery of the final work or completion of agreed milestones.

• Payments can be made via EFT (Electronic Funds Transfer) or other methods agreed upon in writing before the project begins.

Refund Policy

• Deposits are strictly non-refundable once work has commenced, as resources and time are allocated immediately.
• Refunds will only be considered if Blackwell Solutions fails to deliver the services explicitly agreed upon in writing.
• Refund requests must be submitted in writing within 7 business days of the issue arising.

Late or Non-Payments

• Delays in payment may result in a hold or suspension of the project until the outstanding balance is settled.

• Blackwell Solutions reserves the right to charge interest or fees on overdue accounts where applicable.

• Projects may be paused or terminated if payments are not made.

• Final work will not be released until outstanding payments are cleared.

Acceptance of Policy

By engaging our services and paying the required deposit, you acknowledge that you have read, understood, and agreed to this Refund & Payment Policy.

Disclaimer

• We do not guarantee specific sales or marketing outcomes, as results vary by industry and client effort.
• We are not responsible for external factors such as hosting provider downtime, third-party app failures, or client-side technical issues.
• Clients are responsible for maintaining their websites and apps unless enrolled in a support package.