Clear Answers Your Questions.
Explore our FAQ categories for quick, detailed answers. We’ve grouped common questions to make finding info effortless.
Servics Offered
Pricing Plans
Project Timeline
Support Assistance
Customization
Partnership
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At Blackwell Solutions, we understand that clients often have questions before starting a project. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us directly.
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Call us :(+27) 61 156 9425
For Technical Issues
Mail us :info@blackwellsolutions.co.za
How long does it take to build a website?
Project timelines vary depending on the complexity and features required. A basic service-based website can take 2–3 weeks, while an advanced e-commerce or custom development project may take 4–6 weeks or more. We always provide an estimated timeline after assessing your specific needs.
Do I need to pay upfront?
Yes. To confirm your booking and secure project resources, a 50% non-refundable deposit is required before work begins. The remaining balance is payable before the final delivery of the project.
Will I be able to update my website after it is done?
Absolutely! We build websites with user-friendly content management systems (CMS), such as WordPress or Shopify. We also provide training sessions and support documentation, so you can confidently update text, images, and products on your own.
Do you provide ongoing support?
Yes. We offer optional maintenance and support packages which can include:
Regular updates and security patches
Backups and data protection
Technical troubleshooting
Design and functionality upgrades
This ensures your website remains secure, updated, and fully functional.
Can you design my company branding too?
Yes, we provide complete branding solutions. Our team can design:
Professional logos
Business cards
Letterheads
Social media graphics
Brand style guides
This ensures your business has a consistent and professional image across all platforms.
Do you only work with South African clients?
While we are based in South Africa, we work with clients both locally and internationally. Projects can be managed remotely via email, video calls, and project management tools.
What if I’m not satisfied with the final product?
Client satisfaction is very important to us. We provide revisions during the design and development process to ensure the final product meets your expectations. Refunds are subject to our Refund & Payment Policy.